Privacy Policy
Threematter (“we,” “our,” “us”) values your privacy and is committed to safeguarding your personal information. We collect limited data to provide, improve, and personalize our services. Any information shared with us is kept secure and used responsibly. We do not sell or misuse your details, and disclosure only occurs if required by law. By using our website or services, you consent to the collection and use of information as described in this Privacy Policy.
Information We Collect
- Personal Information – We may collect details such as your name, email address, phone number, and residential or shipping address. These help us provide personalized services and deliver your orders effectively.
- Transaction Details – This includes information related to your purchases, billing data, and payment methods. Such details ensure smooth order processing and secure transactions.
- Technical Data – We may gather non-personal information such as your IP address, browser type, device details, and usage patterns. This helps us improve website functionality, enhance user experience, and maintain security
Use of Information
We use the information we collect from you in several ways to ensure a smooth and reliable experience with Threematter. The primary purposes include:
- Providing and Delivering Products/Services – Your details allow us to process orders, arrange shipping, manage payments, and ensure that you receive the products or services you have requested in a timely and efficient manner.
- Communication – We may use your contact information to send important updates about your orders, share promotional offers, or provide customer support whenever you need assistance. These communications are aimed at keeping you informed and engaged.
- Improving Services and User Experience – By analyzing technical and usage data, we continually enhance our website, product range, and service quality. This helps us create a more seamless, user-friendly, and secure experience for all visitors.
- Legal and Regulatory Compliance – We may use your data to comply with applicable laws, regulations, or requests from government authorities, ensuring that our operations remain transparent and lawful.
Data Retention
At Threematter, we follow a responsible and professional approach to data retention. Your personal information is kept only for as long as it is genuinely needed to provide our products and services, improve your experience, or meet legal and regulatory obligations. We do not store unnecessary data, and once the purpose is fulfilled, we ensure it is securely deleted, anonymized, or archived in compliance with industry standards.
For instance, payment and transaction records may be retained for accounting and tax compliance, while communication history is stored only to resolve support queries or enhance customer service. Technical data, such as IP addresses or device logs, is generally kept for shorter periods to monitor security, prevent misuse, and maintain website performance.
Our retention practices are reviewed regularly, ensuring that your data is not kept longer than required. This approach safeguards your privacy while maintaining trust and transparency.
Security of Information
At Threematter, we take the security of your personal information seriously. To protect your data, we implement reasonable technical and organizational safeguards such as encryption, secure servers, firewalls, and strict access controls. These measures are designed to prevent unauthorized access, misuse, alteration, or disclosure of your information.
While we strive to use the most reliable security practices available, it is important to understand that no system or method of electronic storage or transmission over the internet can be guaranteed 100% secure. However, we continuously monitor, update, and strengthen our security measures to minimize potential risks.
Disclosure of Information
At Threematter, your privacy is our priority, and we never sell, trade, or misuse your personal information. However, in certain circumstances, we may share your data with carefully selected and trusted third parties who assist us in delivering our services. These may include payment processors, logistics providers, and customer support partners who are bound by strict confidentiality and security obligations.
Additionally, we may disclose information when required by law, regulation, or legal process, or to protect our rights, safety, and the security of our users. All disclosures are handled responsibly and with transparency.
Your Rights
At Threematter, we respect your rights regarding your personal data. You have the right to request access to the information we hold about you, ask for corrections if any details are inaccurate, or request deletion of your data when it is no longer needed. To exercise these rights, please contact us at:
Email: threematters@gmail.com
Phone: +91 9452027709
Updates to Policy
We may revise or update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any modifications will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services after updates indicates your acceptance of the revised terms.